Aaj Tak — POOR QUALITY OF LG products and its services

Address:

Bharuch, Gujarat

Hello, With a great dissatisfaction I have to say I am feed up of LG Services and its aliened agencies . You may refer to the attached mails . We had launched a complain on 23rd june 2015 for refrigerator and AC for non cooling in both case . Whereby with a regular follow up and twice a day till date the issue remains the same .With our regular calls to LG customer care yesterday one technician visited our house and he said that gas leakage is their so it has to be refilled .Now again we are following it up and we are getting an answer that will let you know when we can send the technician .Now they have not send any one today tomorrow is Sunday and then they will think that whether they can send the person on Monday Tuesday or Wednesday .. Is this the kind of customer service we should give . Forget about customer care . Also, very important in last 3 months we are facing this issue in ac and we struggle to launch the complain and then a technician comes and do not check the body of ac just say that gas is to be refilled and after 15 daqys the situation is the same … no cooling . We request to send some sr technician so that he may check the AC properly and then can resolve the issue but as customer pain is not a concern for LG so … One should understand that it gets so difficult to manage without fridge and ac when you have a small baby in your house . In the case of ac we are facing this issue from the very binging when we had purchased it (in warranty period) . You may see the attached communication for your reference . “I AM HAVING A FEELING THAT WE ARE BEEN MADE FOOLS” U tell me how lg is going to pay be back for the following :-  Inconvenience caused to my small child .  FOOD Stuff spoiled due to stoppage of fridge .  Poor sleep .  Leaves which my husband has taken because of the false promises made to send the technicians (As me and my husband both are working) when we scolded them for the same they said that the technician has visited your house and you had not attended the call but NO HAD GIVEN US ANY CALL TO INFORM THAT THE TECHNICAN IS GOING TO COME. Is this the way of working with no focus no customer importance no customer centricity .. forget about the care .Believe me this is not going to help in long run . Request you to pls take this up seriously and resolve the same on priority :- AC and Double door fridge . Infact I feel that you should replace the AC as we have spent a huge amount on its from the day we have purchased it (within the warranty period till date). WE REQUEST YOU “PEHREDAR” TO HELP US IN GETTING OUT OF THIS SITUATION .