Aapki Samasya — fraud and fooling clients by fake promises

As they have promised the role of a mediator who will get back the money in 21 working days. They said around 21 days they will get the money back and for harassment, they will take the case to the consumer court by sending a legal notice.

After 3 months of continuous email and follow up nothing has been done from their side. The lawyer responded that it was my duty to take the follow-up and after few days they have said that they have taken follow up with the airline but no answer was done.

When i have asked them to show the proof they said that the same they cannot share as it is not in their policy.

They have fooled me for months and has done nothing till now, they have just sent me a draft which is easily available on google and asking me to mail and fight on my own to the airline.

They have done nothing at all on their behalf. I want compensation for not getting me the money for my ticket and the harassment which they both airline and aapkisamasya has done to me.