[Resolved]  Abbott Laboratories — similac baby formula was infected with worm

Address:500089

Hi,
I wanted to raise a complaint against similac baby formula, product by abbott laboratories. I was feeding similac neo sure to my 5 month old baby & he usually consumes a can in 4 days;
Around 4 days back we got a new tin can for him, but he got ill next day.. Started vomiting after feeds & was refusing milk. We took him to his doctor & she prescribed medicines but he was getting worse, then we took him to the doc again after a day when he got fever, she prescribed more medicines but his condition didn't improve at all.

Yesterday we realised there was something wrong with his formula.
To our horror we found worm crawling in his formula can.. Product was sealed when brought & expiry is 2019, we never imagined something like this could happen. Upon internet search we realised few such cases has happened before.

Upon contacting the company they are saying it might be our fault, formula might have contaminated after opening. But how can a worm get so big in just 2 days?!
They said they will collect the can in 2 days for sample but upon reading other similar stories i doubt any action will be taken by them.

I am really disturbed & worried about the health of all the infants. It's a very serious matter. Even now my baby jst can't stop vomiting & his fever isn't going down.
(Even after getting new formula for him)

Now we have to take him to hospital at this hour of night 4:00 am. All of this started after we gave him food from that can.

I request you to plz check the quality of their baby formulas & especially those batches which expiry of 2019.

You can get sample from me.
Contact: [protected]
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May 19, 2018
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2018
Abbott Customer Care's response
Hi Majed, We are very concerned to hear that, Abbott takes all product quality feedback seriously. We request you to call us on our product helpline[protected] between Monday to Saturday 10.00am – 6.00 pm or email us your contact details at wecare.[protected]@abbott.com, so our Customer Service representative can reach out to you at the earliest.
Complaint comments 

Comments

We have also used similac formula 1-6 months for our new baby . It’s was suggested by our doctor . It’s seems like a big scam . After feeding she is having stomach ace . We showed to doctor . They could not identify again we shifted to lactogen then she was better . We ignored . Agin when we bought new similac . She was crying with gas and stomach . For 5 days she had pain . We did not know what the issue is. I my self tasted, it’s really tasted bad . Again we shifted to lactogen . Now she is better . Shame on these people for playing with people lives .

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