Abn Amro — 2004 outstanding CC amount of Rs 3165 tagged to my CIBIL in 2023

I am surprised to see a outstanding of Rs 3165 outstanding to my CIBIL, the name shows as Phoenix ARC, I was not sure what this company is about, later I got to know that ABN is closed / Merged with RBS/Kotak Mahindra..etc..

It took some time to figure out, surprisingly when I walked into Kotak branches they to are not aware of Phoenix ARC. They kept on asking me to dial the call center, which I did but did not get any solution.

I am shocked to know that a 2004 outstanding is tagged to CIBIL for a partly amount of Rs 3165.

Post 2004 till date, I have taken 2 car loans and multiple other loans from various banks, never I was told about this outstanding. I have a clean payment record and using multiple credit cards from 1998.

My house address remains the same from last 40 years and I have never received any communication about this outstanding.

I want to pay the amount of Rs 3165 and get rid of this harassment.

Please help me in this regard. My CIBIL has gone down for no fault

[protected]