Abt Parcel Service — complaining about product not yet reached

We booked a parcel on 17/02/2018 from tiruvannamalai to pune,. It was informed that, it will reach by 21st or 22nd feb, but today is 26th feb, item not yet reached pune.
The parcel to be reached is very urgent, but you people are worst in keeping time.
And you people are charging if our product is in your office after it reached the destination, likewise we need compensation for your late delivery...
We trusted on your service, but this is very bad experience from you...