Adidas — Adidas India not making return pickup

Address:

Gurgaon, Haryana

I ordered for return pickup on 10july'15 for 3 items delivered to me on 9july.
Since the website is dysfunctional for such requests, I made call to customer care and Christina took my return request stating it will happen in max 48to72 working hours.
My order no: 21537646
My return case ID's: CS0078290, CS 0078292, CS 0078294

My only instructions: (1) Only pickup 10 - 6pm, Mon - Fri (since my address is of the office)
I received a call on saturday for pick up and i told the man to come on Monday post 10am since I had intitally instructed so. He said ok.

I called back on that number on monday, number wasnt reachable.

I have repeatedly been writing mails and calling the Customer care since then. So far I have spoken with Christina, Megha, Gaurav, Shilpa and Rohan!
All of them have been telling me it will be done by today EOD or 24hours.
I am struggling to have my money back and return the items for which I should not be liable beyond those 72hours!
Its been over 10 days now !!
Pathetic and disappointing
Ironically, my office is within 5km of their warehouse address.

[protected]@yahoo.co.in