Adidas — Cod delivery refund

Credit Note No. : INADCN[protected]
Credit Note Date :[protected]
Order No. : AIN01172136
Invoice Date :[protected]
Invoice No. : INADIN[protected]
I ordered 7 items of 7746.50 on 28/07/22 made COD delivery, due to size issue returned 5 items of 5847.50. Item successfully received by adidas on 12/08/22. After 9 days 21/08/22 they didn't asked for bank account details and didn't initiated the refund process