| Address: | Adidas India, Plot no. 53, Institutional Area, Sector 32, Gurugram, Haryana 122018, India |
I purchased a pair of sandals for my son from the adidas website on the 3rd of May 2023. I had shared our house address in kozhikode, kerala, India and given my spouse's contact details as well when placing the order. Yesterday (6th may), my wife got a message informing her that the shipment is out for delivery and it also mentioned a code that she is supposed to share with the delivery guy. Within minutes she also gets a message from adidas stating that the courier partner has notified adidas that they are unable to deliver the order and it also gives a link which gives her an option to reschedule the delivery. I wonder as to why these two messages came in b2b.
She goes to the link and reschedules the delivery to today (7th may) and when we didnt hear from anyone until now, we checked the adidas site and saw the status as failed once again. Both yesterday and today we havent received any calls from your delivery agents and when we tried the number given in the message, no one answers.
Our apartment is located around 1km from the IIM campus in kozhikode, kerala, india and its not in some far-off hard-to-reach location. Courier companies in this part of kerala are notorious for not delivering items to the customers location and instead resort to such tactics to force the customers to go to their office to collect the items. I have had to face such situations with flipkart and myntra. I hope that is not what your delivery agent - Ecom Express is trying to pull off. They claim that they have attempted a delivery but no one showed up at our doorstep or called us. Strangely enough the tracking at Ecom's site shows the estimated date for delivery as 10th may but on the same page it also shows that delivery has failed!
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