Adidas — Delayed pickup of wrong item even though return has been initiated

I had purchased an item from adidas against which i had received a wrong product. I have reported the same to adidas via mail and have asked to initiate the return process both from their end and from the adidas website.
I had sent the initial mail to initiate the return process on 10 Nov, 2023, 11:47 AM.

I had dropped a reminder mail on Nov 15, 2023, 4:43 PM. to [protected]@onlineshop.adidas.co.in

I have also called the customer service of adidas[protected] numerous times and have been assured each time that the reverse pick up will be done in 3 days.

I'm deeply disappointed with the repeated assurances and lack of action on my return request. Despite numerous promises of a three-day reverse pick-up, no progress has been made. I cannot continue to invest time in multiple calls and emails for a simple matter. I demand immediate attention and a swift resolution to this issue.

Order number: AIN04626232
Order placed on 5 Nov, 2023
Product Name: ADI EASE 2.0 SHOES
Product code: GA0702
Email ID: [protected]@gmail.com
User Name: Tush S