Adidas — Horrible experience with adidas

Address:

Jalandhar, Punjab, 144001

My name is varun thakur, my contact details are [protected], [protected].

I recently bought adidas hypervenom football shoes from their company showroom in model town jalandhar in punjab, and i actually, live in distt. Una of himachal pradesh, which is approximately 90 kms away.
The shoes cost around 4k-5k.
I was a decent football player in college and school days, and was regular football player till my college days. Since, now i am a working professional, i play occasionally whenever i get time.
When i first tried the shoes at the show room, they were a good fit and i was comfortable in wearing them. I however told the executive that i am not from jalandhar and confirmed if i face any issues i will contact them. He assured me at the time, that if i face any sort of problem with the shoe,
I can come for replacement within 3 months.And they will be replaced without any hassles.
However, when i first played with them, i got a blood clot below my right thumb. The shoe was not tight and it only happened with my right foot and i presumed that it will get better with time.
The next time i played was after a week and the blood clot in the meantime had healed a little, however, this time it got worse and more blood accumulated.
Perhaps after a fortnight i went again to play football with couple of bandages wrapped around my thumb to protect it. This time i had a very little injury and i continued to play so for another few times until one day i thought of playing without any bandages, and it again caused a rupture and as a result a clot formed below my foot.
I decided to go back to that showroom and ask them about a replacement.
I was not able to find the bill receipt. I thought that they would not entertain me and after a few days i continued playing with bandages, however it used to hurt every-time i played.
I, frustrated with my poor choice and bad judgement of loosing bill receipt decided to go to their showroom . I showed them the wound and told them the whole story and they blatantly refused. They said they cannot confirm a sale without the bill receipt, i asked them to check from my mobile number that they entered while purchase, and the executive told me that all the data is transferred to the company and they cannot confirm anything, i donot know how they were managing without a ledger file but i do believe that before a financial year closing any showroom or firm or business would keep ledger accounts with them.
I asked them for an alternate solution if they cannot help. They then recommended me to their company cobbler who was also perplexed and said that he wont be of any help, but still on some persuasion, stuffed some material for 2-3 hours, basically trying to expand the shoe.
I went back and after a couple of days went back to playing, the problem was still there and i caused a blood clot again.
This time i went to their showroom especially for this purpose, and the executive told me that "there is something wrong with my foot and that company puts the shoe through lab testing and they have not faced any similar problem with this model."he even asked me to consult a doctor as there shoe was perfect.

I finally gave up and told them to keep the shoe with them as it was of no use to me. I donot know if the executive was being oversmart or just plainly honest but he told me to replace the shoe with someone whose foot is ok.

Before these shoes, i had nike football shoes during my time from college and they were with me for more than 3 years without any complaint or any hassle of the sorts.


I am so disgusted by adidas now, that i regret the day i bought them.
I was going to buy nike which is just adjacent to adidas showroom in jalandhar, in my enthusiasm to try a new product, my experience with adidas has made me repulsive to the very thought of trying anything new.
I have attached a photo of the wound which has not healed in over a month.
Gracias adidas!