Adidas — Mental harassment done to me by not completing the return and refund process of the claim of Adidas shoes

Address:

adidas, India Head Office, Plot no. 53, Institutional Area, Sector 32, Gurugram, Haryana 122018

Date: 4th March 2023

To,
Adidas Grievance Officer
India

Case Reference # 56261702 and 55322088
Order No. is AIN02081007


Subject: Mental harassment done to me by not completing the return and refund process of the claim of Adidas shoes in the warranty period. I have made 25 phone calls to the Adidas helpdesk to get the return picked up and complete the refund process. In the event that no further action is taken by the Adidas team, a legal case will be filed in the court of law.

Dear Sir/ Madam,

This is to bring to the attention of the highest authority in ADIDAS INDIA.

On November 1, 2023, I purchased and received ADIDAS running shoes [SOLARGLIDE 5 SHOES] from the ADIDAS online portal. The order number is AIN02081007. Both the right and left pair of shoes are torn from the front without much usage.

I opened up a case on January 3, 2023 for Return and Refund of Adidas shoes, for which I received a confirmation from Adidas that the refund process would be initiated once the items were received at our warehouse. For this, the Adidas helpdesk team had created a return request, and there have been two attempts by the courier team to collect the return (24th Jan 2023 and 23rd Feb 2023), but they have refused to take back the product as they said that quality check is marked as "yes" in the return request, therefore they cannot accept the product as used. However, I have created a ticket on Jan. 2, 2023, confirming that I used this product for some time and both my right and left pair of shoes got torn with hardly any use. I've attached photos shared by a Warehouse employee named Mr. Girish Wanawadikar that return request is raised incorrectly by Adidas helpdesk. I informed the same to the supervisors of the Adidas helpdesk, and then they got a new return request raised on March 6, 2023 and promised me that my return is certainly going to get picked up in the next 3–4 days.

Today (3 March 2023), I received a message from Mr. Girish Wanawadikar (Mobile: [protected]) of the Adidas Warehouse team to get the return picked up. However, Girish also asked if I am the same customer from whom he had refused the return the previous time. I confirmed to Mr. Girish that I am available at home, and he should be coming to pick up the return as requested by the Adidas helpdesk; however, no one visited my house today, but I received a message from BlueDart Courier confirming that the pickup has failed. Please note that I have checked my society's visitor book and no one from BlueDart came in today to pick up the return. Why did they lie and wrongly update the incorrect status in the system that the return has failed?

I would like to escalate this case to the highest authority in Adidas's leadership so that the refund process will be initiated at the earliest possible.

a) This case needs to be investigated to find out the reason for the delay of more than 2 months since the complaint was raised on 3rd January 2023.
b) A refund needs to be issued at the earliest.

I once again call upon you as instructed and ask you to forthwith take appropriate steps to get this issue addressed without any further delay and initiate the refund.


Thanks and Regards,
Shalendra Maan
[protected]@yahoo.com
91-[protected]