My order number is AIN02962611, i placed an order for a shoe on 8th of April, however since I was not satisfied with the product, i wanted to return it but since the mobile number which I had registered with Adidas was [protected] which happened to be my old number and which i didn't have, i was not able to complete the return, hence on 15th of April i sent an email to adidas customer service to update my new mobile number which was updated and i was able to return the package. On 28 April my product got returned and i received payu link for refund but I'm unable to get the refund because of OTP still been sent to my old number i.e [protected] and i don't receive any OTP in email as well
Since 28 th of April i have called adidas customer care more than 10times and even spoke to 4 of their supervisors but always try to assure me and i have received the payment link 4 times but still I don't receive the OTP on my current mobile number.
I'm frustrated calling everytime and explain my query all over again.
Kindly help my query get resolved
My order value is Rs 6399.2 Was this information helpful? | 
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