Adidas — Pick up of Returns for Order No AIN02958522

I had initiated a return online, which was cancelled by the pick up service provide on his own without any communication. Subsequently I called couple of time the customer service to reinitiate the returns but even after 15 days, the pick up is still not done and whenever I speak to customer service, they say they will reinitiate it and to wait for few days. When I requested to speak to the Supervisor, the customer service agent Vinay, refused to allow me to speak to the supervisor. Horrible experience dealing with Adidas India both in terms of arranging the return as well as getting refunds organised.