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Adidas — Refund of a returned order

Address:Oman

Hi, I have a complain about customer service of adidas oman they dont solve my late refund, i have a returned order which has the no. AOM00274858, it reached adidas store in united arab emirates since 3/Aug./2022 I have not recieved my refund till now although it is mentioned that refund takes onle 5-10 days, please I need help for my issue.
Thank you, best regards
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