Adidas — Return not processed

Ordered shoes and jersey from adidas online on 28th Jan 2024 worth Rs. 5500. Item was delivered and due to size issue i requested for replacement of 1 product (jersey) and since the 2nd product (shoes) was not available, requested for return. The delivery guy (DELHIVERY) came for pickup but the OTP was not generated and he couldnt collect the return. Contacted adidas customer care and informed them the issue. Still no solution. The delivery guy came for 3 times after that but no OTP was generated. Adidas customer care assured me issue will be resolved in a week. Since then I have called atleast 5 times and i get the same answer " Sir we have escalated the issue, we are working with the delivery partner. The issue will be resolved in 2-3 days." TOday is 21st Feb 2024 and still no pickup has happened. Zero accountability from adidas online store. My cash of 5500INR is stuck with them and as i see I dont have any hope that my product will be returned. I cannot use the products as well. Pathetic service from adidas. A well know brand has such pathetic service.. hard to believe.