Adidas — worst condition of the bag

I bought a adidas bag 2 months ago and i still have the bill and the bill number is sc1235 and the eancode[protected] and the product number 06/14 m67829 00l001 . the problem is the back strid is completly torn off . and at the bottom the skin started pealing off. when i bought this bag they said if there is some problem you can exchange it and i thought it would be simply easier but for exchanging this i took lots of eforts still i didnt get any replies of my quaries. Even i started posting my complaints in all sorts of adidas websites but still i dnt know wether some one's taking atmost care of their costmers and reading their complaints. i just want to replace my bag. Atleast someone one respond for this .

I bought a adidas bag 2 months ago and i still have the bill and the bill number is sc1235 and the eancode[protected] and the product number 06/14 m67829 00l001 . the problem is the back strid is completly torn off . and at the bottom the skin started pealing off. when i bought this bag they said if there is some problem you can exchange it and i thought it would be simply easier but for exchanging this i took lots of eforts still i didnt get any replies of my quaries. Even i started posting my complaints in all sorts of adidas websites but still i dnt know wether some one's taking atmost care of their costmers and reading their complaints. i just want to replace my bag. Atleast someone one respond for this .

shoes net damaged

I bought addidas shoes from amritsar and i hardly wear this pair and just after 5 months its net damaged plz replace my shoes thanks [protected]