Adidas — Wrong product received

Address:

Gurgaon

Such a pathetic company, my brother had ordered shoes on 30th Nov and received totally different shoes in the package on 3rd dec, mentioned the same on 3rd dec to the brand, they approved the same and got it picked after 3-4 days and I got a call that it’s approved and I’ll be getting refund within 24-48 hrs, but till date I didn’t got any refund, almost every other day I am calling on toll free number, they say they’ll call back but, till date I didn’t got any call, and now they’re saying that I have send the wrong product to them and now they’re refusing to take back, seriously guys, I have paid them 8999, just to get tortured and harassed by them on every other call, they’re so ill mannered, uneducated people in your company, they don’t even know how to speak to the customer, how to revert, I m very pissed now, I want my money back that’s it … no more wait now, i[censored] can kindly help out for the same,
My order id is AIN00239719