| Address: | Bandra West, Mumbai |
My name is Divya Singh, I visited Advanced Hair Studio (Bandra W) on 6th Oct (Friday) at 3:30 pm for my Flashpoint Restoration process which is max 2:30 hour procedure. However, for me it took 6 hours because of the the negligence of the studio & my stylist (Mr Shehehshah). I suffered immense pain & agony.
Summarizing the events as below:
- The flashpoints were installed initially in Mid May by Mr Shehenshah for the 1st time. I was informed at that time by Dr Jeet that restoration will be needed in 1.5 to 2 months.
- I visit the studio every week once as I have also enrolled for scalp laser treatment
- Starting from June, I have been asking atleast once in two weeks to Dr Jeet or Shehenshah about my restoration process, however I was always informed there is still time for it.
- I was feeling discomfort because the flashpoints had started to come down.
- In Sep end, I started feeling that the beads had come down alot & forcefully asked Shehenshah to check again for which he grudgingly said I should take an appointment
- I took an appointment on 6th Oct with a different hair expert Mr Yogesh & we both were appalled to see the extent the damage to my hair (Refer the video attached)
- It took ~90 mins just to remove these entanglements which was very painful for me.
- I had installed 75 flashpoints in the initial sitting & during the restoration 7 flashpoints were completely wasted. (Image attached)
- I was asked to pay INR 8, 040 for the replacement & I am pretty sure many other strands & my original hair was wasted in the detangling process. Image attached.
- At this juncture I am attaching all the evidences & would like ti be compensated for the loss of flashpoints & not to mention the time, money & effort I had to undergo to convince your team that there is something wrong.
I am pretty sure that had the initial hair expert given some more time & thought this could have been averted.
Let me know how you plan to handle this.
- Divya Singh
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