Advanced Hair Studio — Wrong skin uses,as well skin damaged by hair expert while staying and arrogance displayed by hair expert and no resolution

Address:

bandra west outlet , advanced hair studio

Dear Ms Charu / Mr Sanket,

I have been a member of Advanced Hair Studio for almost 2 years and my experience has deteriorated over the period of last 2 years going from excellent to poor. I have ordered a total of 6 skins and am currently using my 3 skin.

I had brought the condition of the skin to the hair expert tending to me and requested him to raise a request for the replacement skin since October 2023, but the skin has only been issued at the end of January 2024 after much persuasion.

I had insisted on getting the most experienced Hair expert, Mr Sameer, for the refitting as I was desiring a long hair styling and was confident that he would be the best fit for the job considering his experience. During the fitting i noticed that skin that was been affixed on my head seemed to be smaller as it now needed a finger gap instead of the standard 3 to 4 finger gap, i also asked Sameer if the skin was smaller and questioned as to why the fitting measurement not been done as it was done by the earlier hair expert. He told me that it was not needed .. the result was that now my forehead looks really out of proportion.

He then tried convincing me that the skin was right and after he had completed it would be all good. i asked him to continue and then he started working with my skin but seemed to be in haste to complete. which then resulted in a bad hair style situation, i told again about the uneven cut and the way it was looking, he told me then that it was because the hair length in longer, which was not at all convincing. he assured me that it would get settled by the next day, which of course did not happen eve after using all suggested advanced hair studio products to even to make it look presentable.

i insisted on another appointment to get the hair skin corrected, this time around Mr Sameer attempted again but was unsuccessful in doing so, and displayed arrogance and attitude which is NEVER acceptable, saying that he had done his bit and there was nothing wrong. After which he walked off saying that he would be back but never came back. i fail to understand who is the client and who is the service provider?

What was wrong was was readily apparent even to Mr Abdul as well, Mr Abdul then asked another hair expert (Mr Manish) to try fix the skin, Mr Manish, who patiently tried his best but was unsuccessful as the skin could not saved unless that hair was cut short and i do not wish for a short hair cut. i believe i should get the styling i desire which is within the length of the hair provided with the skin.

i have requested for a replacement of skin to done and not to my account for the blunder from the hair experts side whose arrogance has put me off as well. Mr Abdul has been very accommodating but i need a quick resolution as i am currently moving around in a damaged and old skin and the new skin is first of all smaller than my previous skin as well badly cut. The episode has left me with a very sour taste and bad feeling .

i am requesting you to please look into this matter URGENTLY and help me get the service as promised while purchasing the VIP service from you.

Thank you

Captain Amit Arte