Aeon Credit Service India Pvt Ltd — ECS

Address:

New Delhi, Delhi

Hi, I purchased a mobile from The Mobile Store on EMI basis through aeon credit service india pvt ltd. It started in December 2013. Everything was going good and my EMI was getting deducted every month till July, 2014 as per the documents which I have submitted at the point of sale. However, they are rejecting my ECS clearence since Aug, 2014 till now. My ECS end date is on 07/02/2015. I have made several attempt to correct this from my end by contacting Aeon to please correct my name so that the ECS will get deducted on time causing no effect to my credit history. Every month the associate of AEON(Shailendra Tiwari [protected]) at The Mobile store told that it will get corrected and they took one fresh signed copy of ECS enrollment form from me. Instead of correcting it, they send their recovery agent at my residence named as Vignesh([protected]) to collect the ECS amount of RS 1715.00. I have paid my ECS amount since 07/08/2014 till now as cash and no correction was made from their end. I do have visited my home branch as they told me that it is getting rejected by my branch but my home branch provided me the ECS mandate filled form which AEON send them as my name was correctly listed on it as Anshu Sinha. It is hurting my credit history as I have never been a defaulter in any ECS till now but the mistake done by AEON is charging me ECS return fee in my bank account and I am not getting any assistance from AEON. I request you to please file a strict complain against this company as this company is a very bad company and they don't deserve to be in customer service field as well. They provide the worst customer service in INDIA. Their customer care representatives on call don't know how to talk to a customer and they disconnect the issue as soon as they know the same customer with same query called. Every month Aeon send me this message instaed of taking steps to correct after giving multiple promise: Dear Customer, Your ECS/PDC dated January 07, 2015 for AEON Loan No. 1311-1-[protected]-1 was not successful. Kindly ensure your bank account with sufficient balance for immediate deduction. Please ignore if payment is made. Thank you.. Please take strict action against this company and their customer service representatives. Thanks and Regards Anshu Sinha Mob: [protected]