Agarwal Packers And Movers Ltd — Impose of Extra local conveyance charges

Address:

Ahmedabad, Gujarat

Subject :- Early delivery of consignment, resulted in extra conveyance charges or Rs 4500 Consignment No. :- AHMD005063 Hello Team, I am Mohit Gupta. I have approached “Agarwal Packers And Movers LTD. Limca Book of Record” to shift my house hold from Ahmedabad to Gwalior on 25th August 2015. Mr. Ranjeet Singh (Marketing Executive) from Agarwal Packers and Movers Ltd, has visited my home & provided me the quotation & details about shifting process. In those details I have asked him about very specific detail like when the consignment will reach to Gwalior? Mr. Ranjeet Singh has clearly mentioned that the consignment will be packed and loaded in the truck on 25th August 2015. It will be dispatched on 26th August 2015 from Ahmedabad & will take approximately 4-5 days to reach to Gwalior. He has confirmed me that by 30th/31st August I will get the goods. He told me that the driver doesn’t drive in night therefore it takes 4-5 days to reach to Gwalior. Based on Mr. Ranjeet’s commitment, I have planned further actions for travel & accommodation in Gwalior. After that I have no contact with Mr. Ranjeet, as Mr. M K Singh was handling complete case for me. Mr. Mr. M K Singh confirmed me that all goods will be packed on 25th August 2015. Now on 25th August 2015, all goods were packed & loaded in the truck. On 27th August 2015 morning, I got call from driver of the truck that the consignment is going to reach. I told him that I have not planned for unloading of truck till 30th August 2015. After that he didn’t call me till end of the day. From 28th August 2015, I got a lot of calls from driver, Mr. M K Singh & Mr. Vikas Verma from Gwalior office that consignment has reached to Gwalior & I have to get the truck unloaded or else I have to pay Rs. 2000 / day to the truck driver. I clearly told them that I have not planned my accommodation till 30th August, as Mr. Ranjeet has communicated me that consignment will not reach to Gwalior till or before 30th August. Any of them didn’t agree & told me that they have not confirmed the dates to me. Mr. Ranjeet has confirmed the dates & he is on leave. I was provided different contact numbers to discuss the issue. All of them replied me same answer that either I have to get the truck unloaded or else I have to pay for Rs. 2000 / day or truck will be unloaded on local ware house & I have to pay for local conveyance charge extra Rs. 4500. No one was ready to take ownership of the commitment provided by Ranjeet. Each of them was telling that they have not confirmed the deal with me. Now on 30th August when I called to Mr. M K Singh, he told me that truck is already unloaded in the company ware house & I have to pay Rs 4500 for local conveyance. No one from Agarwal Packers Movers Ltd. told me that my house hold is already unloaded in the warehouse. Without communicating to me & without my confirmation, it was happened. Please note below points:- 1. No one from Agarwal Packers & Movers Ltd takes the ownership for my consignment. Each one of them only tells me that they have not confirmed me the dates & the deal was not confirmed by them. 2. False commitment from Mr. Ranjeet. 3. I am not liable to pay for extra charges of Rs 4500, as commitment was failed by Agarwal Packers and Movers Ltd. 4. Continuous pressure was created by different agents of Agarwal Packers & Movers when I was traveling with my complete family, which disturbed me mentally. Request your support for resolving the issue on high priority. Thanks Mohit Gupta