Agarwal Packers & Movers — Left shifting goods on roadside in parking area

Apml people came for movement of wardrobe, bed and one carton from Delhi to Bangalore. Since my house is on third floor, they came upstairs and took all the stuff to be moved downstairs. Despite my repeated requests to pack first and then take it downstairs, they refused to do so that they will pack it downstairs only where all packaging material is lying. They took all stuff downstairs and then started asking for more money for packing it. They asked for Rs.10000/- more to pack it. On repeatedly calling customer care also no solution was provided, everyone kept on giving other person’s name and number and even after talking to supervisor/booking team/ and others no solution was provided. They left my stuff on the roadside and left. Now my stuff worth lakhs is lying on the roadside unattended and they are of no help.