Dear Sir / Madam,
I am writing to you to raise an issue about: Flights
The issue that I have experienced was: I booked the ticket for my wife and kid on 2/02/2021 through a travel agent and the date of travel on 18 th March [protected]@5am. The ticket is confirmed with PNR 65949211.How can they cancelled the confirmed ticket without any intimation.
When they went for boarding in airport then only they informed that the ticket has been cancelled.
They have to travel 3 hrs to reach airport and in late midnight it’s very hard for a lady with child to manage that situation.
Moreover they can’t travel in another flight with the same pcr, bcz the validity is less and the amount we lost, and these irresponsible staffs make us mentally depressed also.
It occurred on: 18/03/2021
I already rebooked but I need an explanation for the unsolvable error from your side.
Please go through the attached ticket copy.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Swaminathan
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