Air Carnival — Non-receipt of refund on cancellation of ticket due to cancellation of flight service

Address:	Coimbatore, Tamil Nadu
Website:	[email protected]

Dear sir/madam,

I have booked a ticket for 3 passengers from tuticorin to chennai in air carnival.
My journey date was scheduled on 27th apr.2017, but when i contacted the customer service on 23rd apr. 2017 that my flight was cancelled. I have given my consent to process 100% refund and they have initiated a refund for my tickets. Till now i haven't received my refund amount.

Following is the information i received from air carnival:
Dear passenger,

Pnr : ypjjzs

Above pnr has been cancelled and full refund has been processed

Thanks & regards

Air carnival customer service team.

On my pursuance i recd a reply on[protected] as follows:

Respected sir,

Thanks for writing to us, from our side full refund of 4803 inr is initiated on 25-april. It will take minimum 7 bank working days to maximum 15 bank working days to credit in your account.

Thanks & regards

Air carnival customer service team.