Air India — Baggage pilferage

Address:	Mumbai City, Maharashtra, 500095
Website:	www.airindia.in

My name is ankit jain. i was travelling on the air india flight from london to hyderabad via new delhi (flight ai-116 and ai-560) on 9th july 2016 (new delhi to hyderabad on 10th july).

My luggage was initially misplaced at the delhi airport due to which i got my luggage 2 days after arriving at the hyderabad airport (complain number at hyderabad airport - "hyd ai 555 99"). when i got my luggage on 12th july 2016, i noticed that the suitcases weighed lighter. i mentioned a remark on the agent who dropped off my suitcases that they appear to be lighter and i will have to check them to confirm if there is anything missing.

When i checked my luggage, i noted that two watches, a bottle of wine (and a selfie stick) that i carried from london were missing. i am moving out of london and therefore, had a lot of luggage packed in my suitcase which i did not inventorise - therefore, at this moment, i am also not sure if there were any other items that were removed from my suitcase.

I also tried to raise a complaint with air india on the very same day. the executives and the senior staff i interacted with were clearly trying to dodge away my phone call - when i talked to them about missing luggage, they intentionally kept my call unattended and replied back to my angry shouts on the phone. i also lodged a complain on the air india helpline at both the hyderabad and new delhi airports as i was instrcuted by the call center team. the complaint numbers were "wb-idel[protected]" and "wb-dhyd[protected]".

I would want air india to look into this matter and to take an action against the ground staff. i would also want air india to compensate me for the loss. there were two watches - one, an armani exchange watch worth about inr 20, 000 and another fast-track watch which was worth about inr 1, 500. the bottle of wine was worth inr 3, 500 and i wouldn't like to mention the selfie stick here. i would also want air india to compensate me for the hassles that i had to go through for this nuisance and the time that i had to spend on this matter.

Air india is a reputed airline and indians outside the country really look forward to their service. these incidents only make us not to choose an indian airline when we wish to make a trip back to our country. i will be ashamed to tell about this incident to my colleagues back in the uk and i am glad it did not happen to a foreign tourist.

I am happy to share additional information with air india officials should they need to confirm any of the facts above.