Air India — Business class flight from toronto to chennai and chennai to toronto

Address:

INDIA - New delhi

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing. No sad or long faces. All smiling faces through out the flight.

Sandeep,
Madau
Ankit
Rahul

please let them know that i sent a appreciation email appreciating their service and may i please request you to appreciate and acknowledge their service. These employees are good leaders. Keep up the good work guys.

NOW

Moving on to the negative side of my flight from Toronto to chennai and Chennai to Toronto.
same experience both ways.

My 1st flight with AIR INDIA and i must say that i will never ever choose AIR INDIA. never in my life unless you change the aircrafts. Hated my journey. i was way tooooo pissed off.

on my way to chennai, i was moved to 3 different seats and they all the same. not able to extend the seats, broken tray table, TV Monitor was not working, Very bad movie collections. way too old. i logged a complaint via email and i got reply stating that they are SORRY for what happend and thats it. this pissed me off more.

Now my flight from Chennai to Toronto. same story. nothing changed. i was not able to lie flat. not just me few of the passengers faced the same issue. we were all pissed off. You are representing INDIAand this is how you represent. Think what kind of message you convey to the world travellers. How will regain the confidence, trust, name and brand.

We travel in business class, not just because we like to spend all our money. we want to travel in comfort. we paid for the service, which we never got. we pay that extra money to travel with luxury and comfort.

were was that comfort, comeone it is 15.20hrs flight and we can not even lie flat. and a broken tray table. damaged remote. way to old depressing movie collections. not able to dine properly as my tray table was broken and i have to hold the table. not able to sleep comfortably. IS THIS WHAT I GET FOR PAYING THAT EXTRA MONEY. now were is my comfort.

you forced me to sleep in that broken seat for 15hrs. Do you think its acceptable. you took our money and look how cheap you treated us.

iam a heart patient and i have ICD implanted and i must highlight that my flight hours messed up my health. i felt the discomfort. Imagine paying that extra money and not able to sleep properly. like legs hanging out as the seats wont move any further. how pathetic.

If it is one of then its fine but its not. coz i experienced the same from Toronto to chennai.

Were is all your business ethics. were is your empathy and sympathy.

Is this how you treat your customers. Come AIR INDIA, Tata can do much much much better than this.

No wonder everybody hates AIR INDIA.

Will u travel the way I / WE travelled. will you let your family to fly and experience the same. will tata family fly the same aircraft we flew.

Treat us with respect, value us. Consider us as a HUMAN. we are not street dogs. we deserve better.

you treated us like street dogs, shoved us all in one piece of big junk with wings, which can fly for 15hrs.

Imagine economy passengers. feel sorry for them

For the money that i paid on a scale of 1 to 10, i will score only 3 and that too its for the service from yur staff and other than that, its is a miserable flight and airline to fly with.

AND NOW WHAR ARE YOU GOING TO DO ?

I never received any of the business class luxury in your flight except for the service. I strongly believe that i have all the right to ask for a FULL REFUND and EVEN MORE, for forcing me to fly that miserable flight. Iam a heart patient and i wan to fly comfortably. which didn't happen in your flight but you took my money. 15 HRS OF PAIN, PHYSICAL & MENTAL PRESSURE, STRESS, LACK OF SLEEP, ENTERTAINMENT AND DISCOMFORT. Imagine going through all this. Is this what i get for flying in BUSINESS CLASS.

i have asked Sandeep your INFLIGHT attendant to update their log book / records as a proof.

Please investigate this and may i request you to get back to me.

I don't want a reply saying SORRY and i t wont happen in the future. Thats the future you are taking about. what are going to do about what happened now and how are you going to compensate it.

I will not let this slide. i will fight for my rights. I PAID FOR IT right ?.

Hope to get a positive reply

PLEASE NOTE : I sent this email to atleast 20 Airindia management Id and not even 1 bothered to reply.

Thank you