Air India — Complaint against not allowing to board the flight no. AI467 dt 1.3.2015 and refund of Rs. 27,536/-

Address:

New Delhi, Delhi

March 1, 2015 Dear Sir / Madam, I would like to file my complaint against Air India officials sitting at gate counters who did not allow me & my wife to board the flight no. AI467 today which is expected to depart at 5:55 am. My e-ticket number is[protected] &[protected], Air India confirmation no. Z0WM9 and Z0WQH respectively. Even though my security check-in was complete and i reached to the gate before 10 minutes of departure time but still the officials did not allow me to board the flight saying that the door is closed. Due to this, i suffered a lot in terms of mental pressure, wastage of time and booking another flight which is almost 3 times costlier than air India. It is very unfortunate to see that Air India officials did not support me at all for anything. Instead of helping to the customers, they have just rejected us to board the flight even though 10 minutes left before the departure time. It is totally Air India officials mistakes against which I would like to get register my complaint. You are requested to kindly look into this matter and help me out. Due to Air India Officials, I incurred extra cost of Rs. 27, 536/- in terms of new air ticket of indigo airlines and cab charges from T3 to T1 which needs to be returned back by Air India to me. I would request to senior officials of Air India to look into this matter and help me out from this problem. I have also sent my feedback at the web portal of Air India for which reference no. is WB-DDEL[protected]. Thank you, Best Regards Sushant Kumar Rai