Air India — Delay of connecting flight from International terminal to domestic terminal

Address:

Pune, Maharashtra, 411003

I am Shrikrishna Mutalik.
On 19th Feb 2016 flight from Trivandrum to Chennai supposed to depart from Trivandrum as on 6:15am. At the time of boarding pass issued to me I have Specifically told to Air India representative who issued a manual boarding pass that I have a connecting flight from Chennai to Pune as on 9:45am. He told me with assurance that you can reach Chennai well before 9:00 am, but unfortunately Air India flight AI 968 left Trivandrum as on 7:45 am and reached Chennai as on 9:10am. By the time collecting baggage and moving to departure gate distance was almost 1km. It took 15 min to reach at Jet Airways check in counter it was almost 9:36am and we found that counter was closed, so before leaving the jet Flight 9W-2491 we had contacted representative of AIR India but there was no co-operation from AIR INDIA.
Because of Air India fault I had to purchase a new ticket at very high rate. We herewith request you to refund Rs.40, 125.00. of jet ticket for 3 passengers.