Air India — Denied entry

Address:

New Delhi

Hi, I recently booked a flight with air india and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manger working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel aviv from where I had my connecting flight. After all the trials and everything I was directed at the reservation counter of air India and assured that I have received the refund on profile but need to contact agent who booked my flight because amount goes back to their account. NOW!! for almost an year of a try they have not initiated the refund and the ONLY REASON they have is of NO-SHOW?? Literally there’s no other answer they have which is clearly they are lying and basically scammed me for such a huge amount!!?? I need help immediately please and am definitely not gonna leave this matter if I have to file complaint at Canadian court will do whatever I can to punish these shameless scammers assigned positions at AIR INDIA.