Air India — in flight services

Address:

196-C, URBAN ESTATE, PHASE-2, Bathinda, Punjab, 151001

I, dr. Anil goyal along with my wife meenakshi goyal (Ticket

Number[protected]c1) travelled ai 174 flight from san francisco

To new delhi on 03:04:2019 boarding at 11:30 am from sfo airport. It

Was a non stop 18+ hour flight. Our seat numbers 30h and 30j.

These were exit seats and we paid extra 100 usd for that.

To our utter painful surprise the info-entertainment system

Did not work at all. Headphone jack on one of seats was

Altogether missing.

We were totally confused, how to spend 18-19 hours.

On being told about this the staff initially told us that they

Will rectify it from "back end".

But in spite of multiple complaints nothing happened. On the

Other hand after some time the behavior of the staff became

Rude. "this is like this only. Do whatever you can do."

You can well understand our plight on such a long flight.

We want to be suitably compensated for deficiency in services,

Minimum being :

*full refund of ticket cost along with rs.100, 000/- per

Passenger for causing mental trauma for being treated rudely

And feeling totally helpless.*