Air India — Luggage damaged and stuff missing

Team Air India,

This is to bring to your notice that I (Shelly Anand) along with my family (Munish Gupta and Aaranya Gupta) was travelling in Air India Flight no AI 121 dated 09.11.2021 flight timing 2.25 am for the destination Amsterdam with a halt at Frankfurt airport and onward journey to Amsterdam flight number LH0992 with my family members (flight tickets attached).

I got my luggage back at Amsterdam airport. When I reached my hotel and tried to open the luggage, my luggage was badly damaged from inside (locks were broken internally, as shared in pics the lining of the baggage was also having clear marks of sharp tools used to open it forcefully) and few of new my clothes like jacket and sweater were missing. As they could not manage to break all locks and only from one side they could raise to get things out of luggage. Though the luggage on first appearance was looking fine and as I was travelling with 6 bags, rest of bags were not damaged.

This was really very shocking and unacceptable to know how our luggage is being mishandled, damaged and stuff stolen by staff of such reputed airlines.

I strongly want to convey that this needs to be addressed and resolved as soon as possible as I and my family have been deeply affected by this incident.

I have attached the pics of my luggage and tickets along with the mail for your reference.

Regards

Shelly Anand