Air India — Not allowed to book tickets using air miles

Address:	New Delhi, Delhi, 110001
Website:	www.airindia.in

Hi,

This is mohit singhal. Air india has come up with a recent change of asking kyc documents from frequent flyer account holders which is a very good step.

But i think there is lot of issues and practical problems associated due which customers like us who are willing to support the programme are feeling harrassed.

9th mar'16 - i wanted to book tickets for my parents using my miles account but on login the site was asking information to complete kyc which is filled but the website didn't allowed me to submit the form because of multiple frequent flyers account existing on my name. I spoke to customer care and gave them multiple options to help but they were like stereo tapes saying 14days or 2weeks is our process time from day of receipt of email.

Helpless me - sent an email to "flying-returns.[protected]@iclployalty.com"

Date: wed, mar 9, 2016 at 10:00 am
Subject: quick updation of frequent flyer

After that i did lot of followups and everytime i call, i am said that 14days from email date... Even now when i call it is said 14days from mail date.. But i don't know when this 14days will come though it is a month now 28days ++...

This is mere cheating of genuine customers by not allowing them to submit kyc forms and then later on the miles would be lapse.. Due to this we have to bear heavy flight ticket cost and feel un-previledged..

I hope air india will take it seriously after seeing this complaint if it reaches again.

Thanks,
Mohit singhal