Air India — Penalty for cancelation of ticket

Website:

www.airindia.in

Dear

Sir,

Due to technical problem from yourside I unable to get ticket, Due to no conformation, I made another ticket on same name that also same thing happened, After I talk to customer care found both tickets are conformed. I asked for where is conformation of the tickets, they came with sorry of inconvenience due server problem could not able to produce conformation. i ask to cancel one ticket so they cancelled ticket (PNR - HCTTN) but they charge RS 2000. Am I liable for the penalty because problem from your side .

It means if problem from your side then also customer will be liable.

Two tickets are with PNR - HCTTN and Y0M2Q
NAME- MRS SUNITA RATH

Please do the needful
and reward me my money back

best regards
BIBHUPADA SAHOO