Air India — Poor customer service

I had a terrible travelling experience on AI150 from LHR to COK on 6th October 2022. The seats were not adjustable, the front table was dirty, and the entertainment always showed no content available. The senior Air hostess was good but the male staff had a terrible attitude. He wouldn't give blankets to even elderly commuters and guessed their age by their appearance and judged it. Everyone needs a blanket when asked for, not age specific requirements. I feel this flight just takes their customers for granted. The food was great but the drinks trolley came around only once. Moreover every flight has a potential to cause pressure variation causing ear infections in children under 3years, but AI recommend that children should be held upright and not fed. AI is the face of Indian tourism and if the travel is bad the patrons would believe that the whole Indian tourism is bad. The engineers also must ensure that the entertainment functions. The entire air bus seemed inappropriate for international conveyance.