[Resolved] Air India — regarding money refund as downgraded from business to economy class | |
I booked Air India flight from Delhi to Bhopal for 11th January 2020 at 5:55 AM, Business Class and I paid 16, 139 INR. When I reached airport on 11th Jan, I was told that due to some technical issues the flight was changed, and the flight which is leaving at 5:55 AM does not have any business class. They issued me a seat in the economy class and said that the money will be refunded after deducting the economy class amount. I made the booking online on Air India website through internet banking (State bank of India). The given economy seat details are below: Boarding time- 5:16 Boarding Number - 44 Gate : 42 C Seat 1F Flight - AI 435 The Business class ticket details are below: Ticket Number - 098-[protected] Web Reference - AIBE56759953 PNR - YF950 (AI) Flight - AI 435 Class - Business - Z NVB - Sat, 11 Jan 2020 I have emailed them multiple times and called them, but no body responds on either medium. Was this information helpful? | |
May 25, 2022 Complaint marked as Resolved They reached out to me and resolved the issue. Air India customer support has been notified about the posted complaint. | |
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