Air Pegasus; MakeMyTrip — Amount not refunded for non operational flights | |||||
I had booked to and fro flights from blr to cok on august 13 and 16 respectively through make my trip in air pegasus. Flights were cancelled and we were informed on 10th august and hence called up air pegasus to which they confirmed the same and cancelled the tickets. But till date, i. E 16th september 2016, amount is not yet refunded. Make my trip says airlines have not paid the amount back and hence they cannot pay. Airlines is very generous to not pick the calls at all. Where is our hard earned money gone? Has the airlines started a new business of duping people? I am not sure if at all i would get my money of 11000 rs back or not. But i swear, never ever i would see this airlines page in my explorer. Make my trip also sucks. Was this information helpful? | |||||
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Please write to DGCA - Directorate General of Civil Aviation regarding Action against Air Pegasus : The email id is sugam.[protected]@nic.in
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, please be advised that, we are working with Air Pegasus's airline regarding refund towards your booking. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.
Request your patience under these force majeure conditions.
Assuring you best of our services.
Team-MakeMyTrip Care