Ajio — ladies t shirt refund declined

Website:

Ajio.com

Hello
I have purchased couple of tshirts from ajio online website.
I have return 2 ladies tshirts due to size mismatch.
I haven't got refund of it though i have returned long ago. Soon after returning i have called up customer care and they said they will initiate the refund but they didn't do so. I kept calling and raising the complaints every now and then they couldn't help me with any thing but sorry for the inconvenience statement.
I am attaching the screen shot here.
Please help me this is my hard earned money.
I have returned 322 and 241 rs ladies top for which they didn't refund me.