Ajio — Not refunding the money for long stuck product for pick up even after giving the word

Order: FN[protected]

Three items missing out of 6, refund still not done although backend team called and informed that they were missing and investigation is done. How come no surety of someone's money. Pl. close this today.
Are you people waiting for your item to be returned from somewhere, it is not with me and so I should not suffer because of your customer service.

I have written repeated times to ajio customer care via this complaint that three product were missing in my order for which the backend team informed me that they have initiated a refund, which will be given on 21 itself, I haven't got any refund yet and it has been more than 7 days, I want my refund immediately as ajio cannot withhold money and keep on extending timelines.