Ajio — order payment got deducted and hdfc bank confirmed that ajio.com has received payment but ajio is denying it and not refunding the money

Address:	Plot No-11,Prem Nagar-2,Jagatpura Road,Malviya Nagar,Jaipur, Jaipur, Rajasthan, 302017
Website:	www.ajio.com

I purchased some products from ajio.com on 11th july 2019. The payment got processed but order didn't got placed. So i requested for refund but the ajio.com denied that they received the payment and so won't be able to refund. I contacted my bank and they confirmed that the amount is successfully gone to merchant and they have claimed it. I have contacted ajio.com numerous times showing them proof by sending the bank statement and everything etc but they are not refunding it back. Please help i am really tensed as its been more than one and half months now and nobody is helping me.