Ajio — product exchange request initiated but no progress

Address:	29th Main Rd, Old Madiwala, Jay Bheema Nagar, 1st Stage, BTM Layout 1, Bengaluru, Karnataka 560068, Bangalore, Karnataka, 560068
Website:	AJIO

I had a red tape shoe delivered to me vide order no. Fl86905830 on the 24th jul'19, however the product delivered to me was not of the size ordered and hence i raised an exchange request for the desired size. The delivery/pick-up boy checked the product and said the tag is missing and i explained that it was delivered to me without the tag and hence it is not my fault. He refused to pick up and hence i raised a complaint with ajio customer care on 24th jul'19 and also shared the images. But post that, there has been only assurances from the ajio customer care helpdesk and no action on my exchange request despite several calls and emails made by me.