Akanksha Mishra — Doormat

I ticket from bju to gkp I booked doormat in bju but the dormant authority saying that it is booked for gkp. I want to raise complaint if my ticket is from bju at 7 .40 am how the website allows me to book dormant from gkp at 12.00am on same day
Sharing my details: pnr number is [protected]
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    Akanksha Mishra
    India
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