Akara Capital Advisors Private Limited — After settling loan amount of Rs 12000 still showing to pay Rs 20000.00

Dear sir
My self Mr murali I took loan from stashfin Rs 12000 in that I received Rs 9000 to my bank account and I maid repayment of Rs 23000 and I settled my loan amount but in cibil showing me to pay Rs 20000 and loan account is in active after 4 months also ... my loan account no is 4210502 .
This is pathetic