Alfa Courier & Packers, Mumbai — Packet not delivered even after 28 days

Address:

Mumbai City, Maharashtra

Alfa Logistic Packers & Movers, House No. 6, Tulsi Kunj, Ashram Raod, Powai Near IIT MArket, Powai Mumbai - 400067 Dear Sir, We booked a cycle on 27th May'2015 for Gurgaon from Mumbai (booking receipt no. 1465 and insurance receipt no. 1266, copy of receipts enclosed) and paid you Rs. 3442/- (plus Rs. 220/- for insurance) with following details : (1) Name & Address of Sender : Mr. Dhruv Agrawal, 1902 Vinca, Nahar Amrit Shakti, Chandivili, Andheri(East), Mumbai - 400042 email : [protected]@gmail.com, mobile : [protected] (2) Name & Address of Recipient: Mr. Dhruv Agrawal, 603, Block 2, Janprathinidhi Apartments, Golf Course Road, Sector 28, Gurgaon - 122009 email : [protected]@gmail.com, mobile : [protected] (3) Booking Receipt No. & Date : 1465 dated 27/05/2015 (4) Insurance Receipt No. & Date : 1266 dated 27/05/2015 You promised that it will be delivered within 3-4 days. We are regularly following up (phoned to your call centre no.[protected] from my phone[protected] on 12th, 13th, 14th & 15th June’2015) when our cycle did not reach Gurgaon after ten days. First you said that nobody was found at that address and recipient phone was also not responding, the cycle is lying in your Gurgaon office and will be delivered shortly. Then you said that it has come to their Mumbai go-down and will be sent to Gurgaon again if we message you recipient address and phone number again. We did message the destination address and phone number again on 14th June’2015. Total 21 days have elapsed since we booked our cycle but still we have not received our cycle. You are requested to deliver our cycle immediately and let us know the correct reason for delay otherwise we have no option left but to file a consumer complaint against you. Regards (Sanjiv Agrawal) F/o Dhruv Agrawal Mobile : [protected]