Ali Express — home handheld vacuum cleaner: refund

Kindly check with this refund request that's i'm struggling for past 9 months after paying my money

Order id: [protected]

Seller not responding
Nor the customer care is solving this issue

Issue in detail:
I was unaware of the duty charge as a new customer and a week later i accepted with the courier people to pay the mentioned duty/custom chargers, but the parcel was destroyed and the seller informed to do so.
And i haven't got my product nor my money refunded kindly help asap please no the needful
Thanks
Mangai j
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Ali Express customer support has been notified about the posted complaint.
Apr 14, 2018
pappushelke's response
I was check with Gati courier service but they inform mi that the courier lost during transit needed to refund

But Ali Express not refund mi tilk date
Apr 14, 2018
pappushelke's response
Hence Ali Express conpaby making froad agains indian customers
Complaint comments 

Comments

What is buyer protection if I not get the product in 60 days I will get my money back then why they are not giving me my money

I purchased a 3d temper glass but the vendor cheated on me by not shipping the product and also creating lot of trouble for refunding the amount also. But in tracking details it is showed has finished so upset by this.

Below are the product details

Product details : [protected]
I was purches smart TV box from ali express from Beijiale store last 2 months but till date it is not received mi please take action against them.
Last two month i am taking follow-up but they are not responding

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