Allahabad Bank — Non credit of refund amount from AMAZON

Address:

PPN Market, Kanpur Nagar, Uttar Pradesh

Please refer to the below mentioned details-
Account number- [protected]
CIF no- [protected]
Account holder name- Chitranshi Mishra
Amazon order ID[protected]
RRN - SJEK8R9Z0000KSGLBQK8

Ii is mentioned that I have ordered " sparking beauty multicolor professional foundation makeup" on 21 Aug 21 which could not be delivered to me. Further Amazon has initiated a refund amount of 177.50 INR with the above mentioned RRN id on 13 Sep 21. Further more Amazon has assured that the refund will be credited in my account in 4 to 5 working days.
However I have not received the refund till date. In view of the same amazon has clarified that the amount has been paid to user bank however the bank has not credited the amount into user bank account.

I have contacted bank through customer care number/mail multiple times but no prompt reply/ solution of the problem from their side.

In view of the above mentioned complain, it is requested that the problem may be solved as soon as possible and the amount may be credited in my account.