Allahabad Bank — Td amount not received

Address:

N.S ROAD,MUNICIPALITY BUILDING,MALDA-732101,WEST BENGAL

I was denied to give a Term Deposit amount from allahabad bank authority, malda netaji more branch.I had two TD's of ₹96387 each and when went to encash those i was given one of the TD and for the other i was told that two TD's cant be from the same account inspite of the receipt number being different. I had given letter to bank authority twice but got no response.So look into the matter and let me know what should be done further to receive the TD amount.