Alliance Infrastructure Projects / Alliance Group — Refund pending 3,33,292/-

Address:

Nangnallur chennai

Dear Sir / Madam

I Booked a house in Alliance Group ( Urbanrise Projects LLP Developer Master Account - [protected], Kotak Mahindra Bank - Mumbai branch) which was shared by Mr. Kalanithi - [protected] [protected]@urbanrise.in, at first he ask 20 thousand for advance booking to the above-mentioned number via G Pay. on 28/08/2022. then he shared IIFL Housing Mr. Rishi [protected] he collected all the documents and IIFL Rishi messaged me on WhatsApp to pay 10% to Alliance and the loan was approved by Monday. on 11/09/2022 I paid 3, 15, 292/- to ( Urbanrise Projects LLP Developer Master Account - [protected], Kotak Mahindra Bank - Mumbai branch) from my account.

later IIFL Rishi told the loan amount was not fully sanctioned so he increased the tenner and rate of interest even though the requested amount was not sanctioned. As per Alliance Kalanithi's words, I ask the amount to return when the loan is not cleared he refused and told us no such process is there like a refund on 14/09/2022.

formally I send a mail to cancel my booking and several remainders there is no reply from him and also from his management. when yesterday 18/09/2022 I called him he told me he is showing the same house which I booked for others and going to sell D205. Then only I found they are not booked the D205 they just collected the money and that's why they do still not send any booking confirmation over mail and the receipt also he told already another person registered the same before us.

No receipt, No Payment Confirmation, No mail response, when visited they casually walk away. when I asked about RERA terms and policies about a refund they are telling me no such policies they are following after I drop the mail to the Income-tax department and RERE, CM cell, Commissioner. today he confirmed that when we officially send the cancellation then refund our money within 120 days. from 14/09/2022 to today we are dying to get these words from him orally. the management also not responding to my emails. even though I called customer care he told me he don't know anything about their terms and policies.

apart from getting payment getting a receipt for my 20, 000 and 3, 13, 292/- is more difficult. and how they are telling such RERA there are no refund policies. how is the employee who collected the money from the customer to his account to date they are not giving any receipt? they are violating all the rules and regulations.

1. no receipt

2. no bill

3. employees collecting money to their account

4. management refused to give the payment acknowledgment.

5. no reply after collecting payment.

6. After 5 days they are telling me there is no refund policy even though I sent the RERA policy he refused to accept it and told me no such policies.

7. The flat D205 which I booked was already booked by others and after 10% was collected from me they showed the Flat to others and planning to sell it.

If they collect any money from the customer they have to give a bill or at least a payment receipt but they are not even acknowledging the mail for payment that they collected. with one property they collect money 10% from everyone so they are afraid to give the receipt. this is purely cheating.

Payment Details

1. 20, 000/- via Gpay - [protected] UPI transaction ID
Google Transaction ID - CICAgJDk2ozATA

2. 3, 13, 292/- via online transaction
Urbanrise Projects LLP Developer Master Account
Ac.No.[protected] IFSC - KKBK0000958
Transaction ID - [protected]
Reference ID[protected]
Dt 11/09/2022 | 03:20 PM

Kindly help us to recover my money.

Thanks and regards

Mahesh