Alpha Radios, 1900, Chandni Chowk, Delhi - 110006, Delhi, India — broken n 3rd hand used product delivered 2nd time

Received product broken n 3rd hand used without remote for 2nd time via dtdc thru naptool. Vox ptco2 tower heater with remote i would like to know whether u pack old n broken things n recover d cash thru courier person while dey don't allow us to check d product n can u tell me who is responsible for this type of cheating n dirty tricks cause it's packed from u r side