[Resolved]  Amazon India — bad quality led

Aug 05, 2019

Updated by Mukesh Dhanjani Amazon provided a bad quality led and they are denying to refund n return it. ...

I bought TCL LED from Amazon on July 26th, 2019 with return policy till August 5th, 2019.

Today, I updated at Amazon that I do not need the product as Picture Quality is not matching. Amazon executive said that if LED is broken or has any fault then we can replace it but we cannot take the refund back.

My concern is why would I keep a LED when I am not satisfied with the Picture Quality. I am planning to buy SONY now so I need refund and return of the product.

I have a 6 month old kid - what if his eyes gets some problem by looking at a Bad Quality LED. My Wife has eye glasses with high number, she is not at all comfortable with the picture quality.

I had a very long discussion with Amazon executive and Amazon's escalation team but they said No to return and replace it.

I need my money back, Please advise with the process of filing a case. Thank you !!