Amazon India — Casserole Set - Delivery not received even after 16 days of ordering

Address:

Bangalore, Karnataka

I had ordered a Casserole Set on 12th Oct on Amazon.in. The delivery was to be made by Magickart.in. The delivery date was promised to be between 17-22 Oct. However, I was not contacted by Amazon India/Magickart even 4-5 days after that. I kept checking my order online and it had no progress. Then I contacted them two times after which I received an email on 28th Oct from Magickart that they will not be able to deliver my order and will process the refund. I am really disappointed with the service of both Amazon India and Magickart.